Privacy notice
This privacy notice explains how Zentarix uses the information you share when making a travel service request, including what we collect and how we communicate about your booking.
Information we collect
When you submit a request, we collect details needed to coordinate your service and respond to you. This may include your contact information, travel preferences, and any notes about pickup logistics or accessibility.
- Contact details (name, email, phone)
- Request details (preferred date, number of travelers)
- Pickup and support notes you choose to include
- Communication preferences when you opt in
How we use your information
We use your information to process requests, confirm details, and provide practical updates related to your travel plans.
- To confirm availability and service expectations
- To coordinate pickup details where needed
- To respond to questions and provide request-related updates
- To send email updates only when you agree
Sharing and protection
We only share information necessary to support your request. We take reasonable steps to protect your information from unauthorized access, and we limit access to staff and partners who need it to help fulfill your booking.
Your communication choices
You can choose whether to receive email updates for request-related notifications. If you no longer want updates, update your preferences through the messages you receive or contact support for assistance.
Questions about privacy
If you have questions about this notice or want to review the information you’ve shared, contact our support desk and include any request reference you have.