Support desk
Questions happen. If you’re unsure about pickup notes, timing, or what to include in your request, we’ll help you sort it out.
Common questions
Contact & guidance
Use the inquiry form on the Home page for fastest handling. For questions about your request, include any reference you have and the specific update you need.
Best way to reach us
Use the request form and add a clear note
For timing changes
Mention the travel window and constraints
For accessibility
Share needs in your accessibility notes
Before you message
- Confirm your preferred date and traveler count
- Share pickup area details (hotel/residence or neighborhood)
- Let us know if anything unusual is included